Computer Support Staff in Public LIbraries

[Daniel Albano (1)]

On Wed, 20 Nov 1996 jfrasier at jefferson.lib.co.us wrote:

> We are looking at staffing needs and am wondering what other large public 
> libraries are doing.  Specifically do you have a person on staff who 
> performs primarily system analysis-type support, or software support?  We 
> have thought it might be a good idea to have someone on the staff whose 
> primary responsibility would be assisting the library staff to utilize 
> technolgy better by setting up applications, training, analyzing needs 
> and providing assistance.  


The Computer Services staff comprise the following positions/functions:

Technical analysis, operating system support (Unix/VMS), strategic 
planning, server construction, network support and security (1 person)

Support for Unix, networking, NT and Novell (1 person)

Support (HW/SW) for microcomputers - client side and standalone (MSDOS, 
Win311, Win95, WinNT) (2 people)

Systems analysis/programming (Unix, MSDOS, Win311, Win95) (1 person)

Support, administration, hardware purchases (microcomputers) (2 people)

Operations supervisor (VMS/Unix) (1 person)

Operators (2 full time, 2 part time)

Trainer/User support analyst - VMS / Unix (report writer stuff, database 
maintenance, user training, etc) (2 people)

Other (1 manager, 1 secretary, 1 part time procedures writer)



In addition, elsewhere there are about three or four people involved in 
end user training, particularly with respect to "internetish" things, 
online subscription databases, and multi-media and CDROM products.



--
Daniel Albano                           daniel at nypl.north-york.on.ca
Computer Services                       +1 416 395 5907

"Views expressed are those of the author and do not necessarily reflect
the position of the North York Public Library."